Associate Manager, Strategy And Operations, Fraud Job at DoorDash (New York, NY)

Business Manager, Commercial Fraud Strategy

The Commercial Fraud Strategy team plays the crucial role of protecting Capital ...

Location

United States , McLean; New York

Salary:

164800.00 - 205100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 3 years of professional experience performing analysis
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Job Responsibility

Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Product: Develop and implement new product strategies for various fraud products and defenses
lead product level modeling/analytics
Leadership: Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: Product, Sales, Tech, Operations, Finance, Risk and others to drive improvement in fraud defenses
Risk: Drive improvements in fraud risk by connecting drivers of future customer trends to historical behavior, testing hypotheses using rigorous analysis

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

AVP - Fraud Operations Sr Analyst

The Fraud Ops Sr Analyst is a senior level positions responsible for contributin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-7 years of relevant experience in fraud risk management, fraud analytics, or digital banking risk within a financial services or regulated environments
Intermediate to senior level experience in a similar position preferred
Strong understanding of digital banking customer journeys and online/mobile fraud typologies
Experience working with commercial digital fraud monitoring platforms or behavioral risk technologies e.g. Threatmetrix, BioCatch etc
Knowledge of Machine learning, behavioral and rule‑based fraud detection approaches
Experience in trend analysis and alerts in early fraud detection
Strong analytical skills with the ability to translate data insights into actionable monitoring recommendations
Effective written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
Support fraud detection and monitoring activities across digital access channels, including desktop web, mobile web, and native mobile applications
Monitor and analyze fraud risks associated with digital banking activity, including account takeover, social engineering and scam‑related fraud, suspicious device or session behavior, and unauthorized customer profile or payment‑related changes
Analyze fraud risk across multi‑step digital journeys using behavioral, device, and session‑level indicators rather than isolated transactional events
Develop data‑supported recommendations to improve fraud detection effectiveness and reduce unnecessary customer impact
Conduct post‑implementation analysis to assess strategy performance and control outcomes
Partner with Technology and data teams to support strategy implementation, rule changes, data feed validation, and platform optimization initiatives
Prepare clear and accurate reporting and analytical insights for fraud risk management and governance forums
Highlight material risks, emerging themes, and anomalies through structured analysis and timely escalation
Collaborate with fraud operations, investigations, digital product teams, technology, and data partners to support effective digital fraud risk management

Fulltime

Banking Operations Senior Associate

We are looking for a Chargeback Analyst to join our team. This role involves man...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Fraud Insights Operations Analyst

The Fraud team is looking for a Fraud Insights Operations Analyst. In the role y...

Location

United States , Tempe

Salary:

Not provided

DoorDash

Expiration Date

Until further notice

Requirements

2+ years of experience in fraud, finance, or other professional operational roles
Strong analytical and problem-solving skills with the ability to identify patterns and anomalies
Advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques
Knowledge of fraud prevention strategies, techniques, and tools
Proficiency in using fraud detection software and systems
Ability to collaborate effectively with cross-functional teams
Knowledge of relevant laws, regulations, and industry standards related to fraud prevention

Job Responsibility

Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred
Assess the level of risk associated with identified fraudulent activities and take appropriate actions to mitigate potential losses
Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities
Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior
Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders
Collaborate with cross-functional teams, including risk management, legal, and compliance, to share insights and coordinate fraud prevention efforts
Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures
Utilize fraud detection tools, software, and systems to enhance fraud monitoring and prevention capabilities

What we offer

Premium healthcare
Wellness expense reimbursement
Paid parental leave

Fulltime

Banking Operations Senior Associate

Join our team as a Chargeback Analyst, where you will manage fraud cases, proces...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Banking Operations Senior Associate

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Fraud and Dispute Management: Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Chargeback Processing: Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Compliance and Reporting: Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Manager of Omni Fraud Prevention

The MANAGER OF OMNI FRAUD PREVENTION oversees online fraud management for all br...

Location

United States , Pataskala

Salary:

85000.00 - 100000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

5+ years’ experience in fraud prevention and investigation
Bachelor’s degree or equivalent experience
Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit, debit and gift cards (a must)
Experienced with Customer Contact Center apps such as Sales Force, MAO, and ATG
Strong analytical, investigative, and problem-solving abilities
detail-oriented, independent, and organized
Experience in managing several projects simultaneously while maintaining a strong attention to detail
Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
3-5 years fraud management experience in a leadership role, preferably in the retail environment
2+ years of data analytics, preferably focused on fraud risk

Job Responsibility

Experienced with the chargeback process, able to analyze chargeback reports, pinpoint causes and gaps. Use this data to enhance our fraud detection systems as needed to address current risks and exposures
Thorough knowledge of both rule-based and artificial intelligence fraud prevention systems
comfortable implementing rules in the tool to stop additional fraud and able to comprehend the workings of AI systems
Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed
Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs
Oversee regular Customer Contact Center meetings, deliver transparent updates about ongoing issues affecting fraud operations, encourage agreement on solutions, and monitor action items until they are resolved
Ability to learn new applications as needed to support Knitwell’s overall fraud strategy
Make sure that systems and processes always maintain an effective balance between preventing fraud and delivering a positive customer experience
Ability to translate Departmental fraud management strategy into actionable tasks for the team and drive results
Ensure all fraud prevention activities comply with regulatory requirements and internal policies. Continuously review and update procedures to maintain a robust fraud prevention framework

What we offer

Merchandise discount at select KnitWell Group brands
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Manager - Asset Protection, Fraud Analytics & Reporting

The Manager, AP Analytics & Reporting, is primarily responsible for serving as t...

Location

United States , Pataskala

Salary:

80000.00 - 90000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
3 -5 years’ experience in fraud prevention and investigation
Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit and debit cards are a must for employment
Familiar with the Knitwell Brick & Mortar policies for all brands
Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills
Advanced Excel Skills in Macros & Formulas
Ability to work on multiple projects at the same time at a high-level of attention to detail
Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
3-5 years fraud management experience in a leadership role, preferably in the retail environment
2+ years of data analytics, preferably focused on fraud risk

Job Responsibility

Serve as the backup administrator of our case management and analytics reporting platform
Deliver actionable shrink and loss reduction analysis and insights across the enterprise
Assist in reporting Asset Protection metrics and KPIs, tailored to various stakeholder groups
Support Fraud Management operations and initiatives aligned with the broader enterprise Asset Protection strategy
Responsible for report building, by collecting and organizing the data within the Think LP EBR system to build KPI reports used by our AP Field Team
Support and maintain the development of dashboards used on a day-to-day basis by our stakeholders
Document and maintain records of TLP issues/solutions reported by the field users
Responsible, preparing files for external datasets and validating data accuracy
Responsible for creating, maintaining, and executing alerts within the Think LP EBR system
Responsible for the successful integration of all brands within the Knitwell organization

What we offer

Merchandise discount at select KnitWell Group brands
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

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Associate Manager, Strategy And Operations, Fraud

Job Description

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