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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Supervise RN-CMs in assigned markets, including clinical oversight of daily operations and metrics
Performance management: Provide guidance and oversight to the RN-CM team
Collaboration and communication with internal stakeholders
Tracking, reporting and training: Monitor and evaluate care management activities
Hire and train RN Care Managers in assigned regions
Assist with the implementation of new care management activities and programming
Provide feedback to Care Management leaders regarding team performance and process improvements
Provide support for process and quality improvement to RN-CMs
Create an engaging culture that inspires commitment and encourages excellence and strives for equity and inclusion
Monitor OSH program related data
Remain knowledgeable of industry standards and state regulations
Other duties as assigned
Requirements:
Bachelor’s in Nursing strongly preferred
Active RN license within one or more OSH states
Certified Case Manager (CCM) or equivalent case management certification required, or willingness to obtain within 12 months of hire
Willingness to obtain cross-state licensure, as needed
2+ years direct supervisory experience required
4+ years in care management, case management, and/or transitional care, strongly preferred
Proficient with Microsoft Office, Google Suite, and healthcare EMRs
Knowledge of Medicare/Medicaid and NCQA requirements
Strong clinical and assessment skills
Outstanding verbal and written communication skills
Ability to work independently and maintain flexibility in a fast-paced, start-up environment
Self-starter with a high level of accountability and responsibility for the outcome of care
Highly organized and able to manage multiple priorities appropriately
Independent problem-solving skills
Able to work collaboratively and build enduring relationships with providers, patients and the multidisciplinary team
A flexible, positive attitude
Valid driver's license and ability to travel frequently
US work authorization
Nice to have:
Someone who embodies being “Oaky”
What we offer:
Mission-focused career
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access