Associate Manager, Patient Support, CVS Health

CVS Health

Location:
United States, 30 West Monroe Street, Illinois

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

Patient Support Managers (APSMs) at Oak Street Health are critical leaders in our organization. PSMs are responsible for closely developing and managing a team of Patient Engagement Specialists (PES) PSMs manage a team of PESs for Oak Street Health’s unengaged and PUSH population and are expected to review metrics daily, coach staff members, and generally ensure the Patient Engagement and Escalation (PEEP) team operates smoothly and successfully.

Job Responsibility:

Manage and develop a team of quota-carrying PESs
Coach direct reports in sales strategy, pipeline management, opportunity management, and career planning/development
Support, retain, and nurture your team with high potential and strong performance history
Provide skill training and mentoring on developing rapport and prospect engagement, including consistent and regular ride-along with PESs
Provide an unmatched experience for patients and prospects
Maintain a strong relationship between clinical staff and service team staff within the clinic
Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations
Understand the vision of the PEEP program. Communicate the vision with local stakeholders
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
Other duties as assigned

Requirements:

Mastery in the PES role with strong communication skills or a comparable management position
Strong computer skills, including: Ability to create and analyze Excel spreadsheets
Experience managing through a CRM system, ideally Salesforce
Ability to communicate effectively to local leadership and upper management
Comfort with personal quota in addition to management responsibilities
Outstanding management skills with the ability to motivate a team
Strong focus on data and analytics to drive targeted activities and return on growth efforts
Excellent relationship management skills
Ability to manage competing priorities while maintaining a positive attitude
Inclination to work in a results-oriented role
Access to reliable transportation
US work authorization

Nice to have:

Someone who embodies being 'Oaky'
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy

What we offer:

Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 09, 2025

Expiration:
October 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Associate Manager, Patient Support