Associate Manager, Menu Design and Development Jobs

MyTennisLessons

Location:
United States, Royal Oak

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

70000.00 - 90000.00 USD / Year

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Job Description:

The Associate Manager, Menu Design & Development is responsible for supporting team operations and overseeing day-to-day activities within their functional area. This role ensures that team goals are met, processes are executed efficiently, and work aligns with organizational standards. The Associate Manager, Menu Design & Development acts as a bridge between frontline employees and senior management, fostering team development, coaching, and engagement. The Associate Manager, Menu Design & Development leads a team of specialists responsible for building client menus in the SpotOn Restaurant POS system. This role ensures accurate, timely, and high-quality menu configurations while maintaining alignment with established processes and best practices. Acting as the primary escalation point, the Associate Manager provides guidance, coaching, and support to the team, drives quality assurance, and identifies opportunities to improve workflows. Partnering with the Manager, Menu Design & Development, this role ensures smooth client onboarding, optimized restaurant operations, and successful POS deployments that support both internal team efficiency and long-term client success.

Job Responsibility:

Lead and coach a small team of specialists, providing guidance, feedback, and professional development
Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery
Oversee day-to-day operations to ensure timely delivery of team objectives
Serve as the primary escalation point for technical or process-related issues
Prepare reports and updates on team performance metrics for senior management
Participate in hiring, onboarding, and training of new team members
Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status
Maintain professional, solution-oriented communication to foster positive client relationships
Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule
Track progress, ensuring milestones and deadlines are met
Report project status, risks, and dependencies to the leadership
Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness
Collaborate with cross-functional teams to resolve issues and drive project completion
Conduct quality checks to maintain consistency and adherence to standards
Promote team efficiency through ongoing process improvements and knowledge sharing
Support onboarding and training of new team members, sharing best practices
Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists
Oversee and approve menu builds to ensure accuracy, quality, and compliance with client specifications
Support team members in configuring and customizing menus within the SpotOn POS system
Troubleshoot and resolve complex implementation issues promptly

Requirements:

5 years of professional experience in customer success or related roles
1 year of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
An equivalent combination of education and experience may be considered
Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus
Strong leadership and team management abilities, including coaching and mentoring
Excellent communication and interpersonal skills for interacting with team members and stakeholders
Solid organizational and time management skills, with attention to detail
Analytical and problem-solving skills to identify issues and recommend solutions
Knowledge of relevant tools, systems, and industry practices
Ability to adapt to changing priorities and manage multiple projects concurrently
Lead and mentor a team, ensuring accurate, high-quality POS menu configurations and efficient workflows
Translate client requirements into menu builds and digital ordering setups, delivering exceptional customer experiences
Manage multiple projects simultaneously, maintaining deadlines, quality, and attention to detail
Proficient with POS systems, third-party integrations, spreadsheets, databases, and troubleshooting technical issues
Collaborate across teams, applying restaurant operations knowledge and process improvements to optimize results

Nice to have:

Experience in fintech or SaaS environments preferred
Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus

What we offer:

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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Associate Manager, Menu Design and Development