Associate Manager, Marketplace & Refunds Optimisation

We’re looking for an Associate Manager, Marketplace & Refunds Optimisation to join our Global Operations organisation. In this role, you’ll help define and scale how Bolt manages eater refunds and deductions across 16+ markets in Europe and Africa. You will combine data analytics, process design, and strong stakeholder management to ensure our refund processes strike the right balance between customer satisfaction, fairness, and cost efficiency — ultimately helping us reduce churn and increase re-order rates. This is a high-visibility, high-impact role working closely with multiple global functions, including CS Experience, Product, Finance, Merchant Operations, and local market teams.