Associate Manager, Clinical Operations

• Monitor performance by close interaction with project leadership/functional leadership and ensure that ongoing/revised project documentation and correspondence is accurate and complete
• May be responsible for own assignments as project team member
• Provide consultation, facilitate metrics collection and develop action plans in conjunction with Management/Project Leadership/Leads to keep project on time and within budget
• Manage and oversee team activities including appropriate resourcing of staff, staff assignments, quality control and efficiency of project deliverables
• Where assigned, produce accurate resourcing plans in conjunction with appropriate Project Team Members
• Serve as an ongoing liaison with Project Team, Sponsor and management regarding performance of direct reports
• Provide technical support to staff to ensure that they have the required knowledge to fulfill their duties
• Ensure direct reports meet departmental and project productivity and quality metrics by efficient execution of their project in line with project plan by conducting quality check of deliverables and take appropriate remedial action
• Meet and aim to exceed client expectations by recruiting, retaining and developing a skilled, experienced and motivated team
• Manage and develop the staff to ensure their performance meets and or exceeds both the business and their own personal goals/objectives through training, mentoring and allocating staff according to their ability
• Support staff to improve their efficiency and effectiveness at prioritizing work and improving performance
• Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales
• Where appropriate, may be tasked support efforts for generating business leads
• Where appropriate, may participate in and contribute to Project bids, including client presentations
• Where appropriate, may be responsible to coordinate client or account activities for department or function
• Where appropriate, take appropriate action following regular feedback sessions from client's technical groups
• Participate in and/or champion the implementation of Parexel and department system/standards improvement activities
• Maintain an agreed level of productivity/billability and staff turnover
• Complete routine administrative tasks in a timely manner
• Maintain a positive, results orientated work environment, building partnerships and modeling teamwork
• Maintain a working knowledge of, and assure compliance with, applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency requirements, Parexel SOPs, and where applicable, sponsor SOPs
• May manage employees from multiple disciplines and act as role model for location
• Demonstrate leadership within department, function or location

• Substantial monitoring/data management experience or equivalent experience in clinical research with strong understanding & knowledge of clinical trials environment
• Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience

Oral English competency is preferred