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The Associate Managed Services Information Security Analyst is an entry-level role focused on monitoring and analyzing client data to provide security insights. Candidates should have a bachelor's degree in Information Technology or a related field, along with relevant security certifications. The position involves working in a global Cyber Defense Centre, handling security incidents, and collaborating with clients to enhance security measures. This role offers opportunities for growth and development in the cybersecurity field.
Job Responsibility:
Works as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts
Works with client stakeholders and relevant internal teams to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting
Under guidance, generates continuous improvement ideas for supported security tools/technologies, to enable improvements to the company services, employee experience and client experience
Adheres to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards
Utilizes and document best practices and amend existing documentation as required
Support with security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics
Learns and utilizes a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
Ensures usage of knowledge articles in incident diagnosis and resolution
Under guidance, perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information
Cooperates closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client
Performs any other related task as required
Requirements:
Bachelor's degree or relevant qualification in Information Technology or Computing or a related field
Security certifications such as (but not limited to) AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar
Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous
Entry level experience in SOC Analysis Operations
Entry level experience in SIEM usage for investigations
Entry level experience in Security technologies such as (but not limited to) Firewall, IPS, IDS, Proxy
Entry level experience in dealing with technical support to clients
Entry level experience in handling security incidents end to end
Entry level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools
Entry level experience in Security Analysis or Engineering preferably gained within a global services organization
Knowledge on implementation and monitoring of a company supported SIEM or security tools/technologies/concepts
Knowledge on security architecture, worked across different security technologies
Knowledge and understanding of the operation of modern computer systems and networks and how they can be compromised
Displays excellent customer service orientation and pro-active thinking
Displays problem solving abilities and is highly driven and self-organized
Good attention to detail
Displays analytical and logical thinking
Well spoken and written communication abilities
Ability to remain calm in pressurized situations
Ability to keep current on emerging trends and new technologies in area of specialization
Nice to have:
Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous
Entry level experience in Security Analysis or Engineering preferably gained within a global services organization