Associate Loan Documentation Processor

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services
• answer inquiries, resolve problems and provide best-in-class customer experience
• adhere to work guidelines, policies, and regulations
• navigate multiple computer systems
• interact with team on basic information, plus internal or external customers

• 6+ months of Customer Service, Financial Services or Contact Center experience
• equivalent demonstrated through work experience, training, military experience, or education
• Spanish bilingual proficiency

Experience in contact center handling English and Spanish calls