This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
An Associate in the SMB Linux Support Team plays a crucial role in providing frontline technical support to end-users and ensuring the smooth operation of Linux-based systems. This entry-level position offers an opportunity to learn and develop foundational skills in Linux system administration and technical support.
Job Responsibility:
Respond promptly to user inquiries and technical issues related to Linux systems
Escalate issues to higher-level support teams when necessary, ensuring timely resolution
Developing your expertise in the vast suite of technologies we work with
Communicate technical information clearly to end-users, ensuring a positive and supportive experience during support interactions
Engage in training sessions to expand knowledge of Linux systems and support procedures
Attending and contributing to daily Linux standups
Requirements:
Basic understanding of Linux operating systems, including installation, configuration, and troubleshooting
Familiarity with fundamental concepts of IT support, incident management, and ticketing systems
Understanding of how DNS works
Knowledge in the creation and maintenance of SSL certificates
Understanding of networking concepts and protocols, as it relates to Linux system administration
Awareness of basic security measures and practices related to Linux systems
Experience with Linux System Administration
Experience with RedHat based distributions (CentOS, Fedora, RHEL)
Experience with Debian based distributions (Ubuntu, Debian)
Experience with Backups Technologies (Commvault, Bacula)
What we offer:
Hybrid/ Remote Working
Private Medical Care
Pension Scheme
25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay