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Associate Linux Engineer

United Kingdom, Manchester · Job Posted March 20, 2026
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Job Description

An Associate in the SMB Linux Support Team plays a crucial role in providing frontline technical support to end-users and ensuring the smooth operation of Linux-based systems. This entry-level position offers an opportunity to learn and develop foundational skills in Linux system administration and technical support.

Job Responsibility

  • Respond promptly to user inquiries and technical issues related to Linux systems
  • Escalate issues to higher-level support teams when necessary, ensuring timely resolution
  • Developing your expertise in the vast suite of technologies we work with
  • Communicate technical information clearly to end-users, ensuring a positive and supportive experience during support interactions
  • Engage in training sessions to expand knowledge of Linux systems and support procedures
  • Attending and contributing to daily Linux standups

Requirements

  • Basic understanding of Linux operating systems, including installation, configuration, and troubleshooting
  • Familiarity with fundamental concepts of IT support, incident management, and ticketing systems
  • Understanding of how DNS works
  • Knowledge in the creation and maintenance of SSL certificates
  • Understanding of networking concepts and protocols, as it relates to Linux system administration
  • Awareness of basic security measures and practices related to Linux systems
  • Experience with Linux System Administration
  • Experience with RedHat based distributions (CentOS, Fedora, RHEL)
  • Experience with Debian based distributions (Ubuntu, Debian)
  • Experience with Backups Technologies (Commvault, Bacula)

What we offer

  • Hybrid/ Remote Working
  • Private Medical Care
  • Pension Scheme
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

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