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We’re looking for a detailed oriented team player that can juggle multiple demands to assist in the administration of two key customer focused areas: Proposal Management and Commercial Launch Planning. With the proposal management team, you’ll be responsible for working with cross functional teams to produce strategic responses for proactive proposals, executive summaries, RFx opportunities and other sales enablement activities. In support of the of Commercial Launch Management, you’ll be responsible for helping recruit early adopter customers into product development programs, monitoring contract compliance, and then close out product development projects. You’ll have an opportunity to learn and integrate MMS messaging and product functionality response content and will identify/organize content to successfully manage and support revenue generating opportunities with a high degree of accuracy while prioritizing competing priorities and meeting timelines. In addition, you will learn the Product Development and Commercial Processes necessary for a successful product launch.
Job Responsibility:
Risk Assessment and mitigation planning
Review proposal documents to identify requirements and evaluate SME support
Obtain a full understanding of the scope of the project, customer background, evaluation factors, project risks/mitigation options
Update project tracker of all opportunities across the business
Review customer engagement needs with Commercial Launch Management team and determine recruiting demographics, projected site close outs, and contract management needs
Ensure project entrance and exit criteria are established and clearly articulate the desired recruiting demographic
Track contract expiration dates and ensure amendments or close-out process are in place
Implementation
work with sales and cross functional SMEs to develop RFx/proposals
work with Commercial Launch Management team & cross-functional SME to develop the recruitment or project close out messaging and manage contract term limits and financial caps
Demonstrate superior communication skills to work cross-functionally within an organization and effectively present solutions to a variety of audiences, recruit and engage customers for contracting
Demonstrate attention to detail and customer management by gathering assessment activity logs from customers, analyze for accuracy, obtain approvals from Ethics & Compliance, and ensure credits are allocated to customer accounts in a timely fashion
Collaborate cross-functionally to ensure any customer feedback is communicated to the appropriate platform and core team(s)
Track exit criteria validation is occurring across the project and project scorecards reflect status
Project Management
Support internal and external customers through execution of an organized process and navigation for internal resources
Demonstrate critical thinking skills to effectively multi-task, prioritize and manage multiple projects within a high pressure, deadline-driven environment
Attention to detail to ensure accuracy and compliance with RFP response standards, Development Partner site contracts, and BD policies
Engage SMEs and successfully produce winning customer centric submissions aligned with identified timelines
Develop an organizational understanding to access data sources and SMEs in support of early adopter customer, project teams’, and field teams' needs
Content development
Create RFx first drafts of all contents for SME/BD Stakeholder review
Ability to take a compilation of raw content and transform it into customer facing content
Adjust tone and format to align with the specific customer and messaging
Requirements:
2-3 years project management experience
experience with RFP’s/RFI’s in government and/or healthcare settings strongly preferred
Bachelor's Degree in Business, Communications, Marketing, Journalism, PR, Engineering, or Life Science preferred or commensurate work experience
High degree of proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
High degree of proficiency with Conferencing and team collaboration platforms (Microsoft Teams, SharePoint)
Understanding of Market Segmentation principles desired
Experience in a healthcare, medical device and/or related industry experience preferred
Experience with healthcare enterprise software or medical device implementations a plus
Experience with customer service a plus
3 Must haves on the resume: project management, superior communication skills, cross-functional collaboration
Must be available for Pacific Hours
Need US Citizens Or GC Holders Only
Nice to have:
Experience in a healthcare, medical device and/or related industry experience preferred
Experience with healthcare enterprise software or medical device implementations a plus
Experience with customer service a plus
Understanding of Market Segmentation principles desired