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Wrike Careers Page Logo Wrike Careers Page · IT - Administration

Associate IT Helpdesk Engineer

India, Bangalore · Job Posted December 13, 2025
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Job Description

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. You'll be part of a global team supporting Wrike employees worldwide, gaining hands-on experience with enterprise IT systems and processes.

Job Responsibility

  • Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
  • Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
  • Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
  • Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
  • Maintain accurate IT asset inventory
  • Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
  • Collaborate with global team members to resolve technical challenges

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
  • Understanding of basic concepts (TCP/IP, DNS, DHCP)
  • Basic understanding of Windows and MacOS operating systems
  • Strong problem-solving abilities and analytical thinking
  • Excellent communication skills in English (written and verbal)
  • Customer service mindset with patience and empathy
  • Ability to work effectively in a team environment
  • Eagerness to learn new technologies and IT best practices
  • Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Nice to have

  • Basic knowledge of Office 365 or Google Workspace
  • Familiarity with ticketing systems
  • Previous internship or part-time experience in IT support

What we offer

  • 10 days of National and Festival Holidays per year (eight fixed, two flexible)
  • 18 days of paid vacation per year
  • 14 days of sick leave with a medical certificate per year
  • 5 uncertified sick days per year
  • Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
  • Personal Accident Insurance: Rs 50,00,000
  • Term Life Insurance: Rs 50,00,000
  • Up to 26 weeks of paid maternity leave for the first two children
  • 4 weeks of paid parental leave
  • 2 days off for volunteering with nonprofit charities
  • Broadband/Internet Reimbursement: INR 1500 per month
  • Full-stocked pantry and complimentary lunch
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