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In this vital role you will play a key role in successfully managing the engagement model between Amgen's Technology organization and Global Commercial Operations. We are seeking a highly skilled and experienced Specialist IS Business Analyst with a passion for innovation and a collaborative working style that partners effectively with business and technology leaders. Are you interested in being a part of a team that consistently delivers business value in an agile model using technologies such as AWS, Databricks, and Airflow? Come join our team!
Job Responsibility:
Collaborate with Business SMEs, Data Engineers and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals on the Conversational AI product team
Become a subject matter expert in Conversational AI technology capabilities by researching, deploying, and sustaining features built according to Amgen’s Quality System
Lead the voice of the customer assessment to define business processes and product needs
Work with Product Managers and customers to define scope and value for new developments
Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog
Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
Ensure Acceptance Criteria and Definition of Done are well-defined
Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
Develop and execute effective product demonstrations for internal and external stakeholders
Maintain accurate documentation of configurations, processes, and changes
Understand end-to-end data pipeline design and dataflows
Utilize knowledge of data structures to diagnose data issues for resolution by data engineering team
Execute and monitor performance of Extract, Transform, and Load (ETL) jobs
Requirements:
Bachelor’s degree with 2 - 6 years of experience in Information Systems
Experience with writing user requirements and acceptance criteria
Proven excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a strong attention to detail, and understanding of business complexity
Affinity to work in a DevOps environment and Agile mind set
Ability to work in a team environment, effectively interacting with others
Ability to meet deadlines and schedules and be accountable
Excellent problem-solving skills and a passion for tackling complex challenges in for AI-driven technologies
Experience with Agile software development methodologies (Scrum)
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
Experience in managing product features for PI planning and developing product roadmaps and user journeys
Experience with cloud-based data technologies (e.g., Databricks, Redshift, S3 buckets)
AWS (similar cloud-based platforms)
Experience with design patterns, data structures, test-driven development
Knowledge of NLP techniques for text analysis and sentiment analysis
Nice to have:
Demonstrated expertise in data and analytics and related technology concepts
Understanding of data and analytics software systems strategy, governance, and infrastructure
Familiarity with low-code, no-code test automation software
Technical thought leadership
Able to communicate technical or complex subject matters in business terms
Jira Align experience
Experience of DevOps, Continuous Integration, and Continuous Delivery methodology