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Are you ready to transform how organizations onboard and thrive with Personio? As an Implementation Specialist, you’ll be the driving force behind our customers’ successful adoption of Personio across the DACH region You’ll empower HR teams to unlock real value, guiding them through every step of their onboarding journey with expertise, empathy, and a dash of Personio flair.
Job Responsibility:
Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine
Champion product usage, boosting customer retention and lifetime value
Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact
Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience
Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed
Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling
Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights
Support new joiners, contribute to documentation, and elevate team processes through your expertise
Requirements:
Fluent in German and English (both mandatory)
3+ years in a customer-facing SaaS, B2B, or B2C role, with a passion for making customers successful
Proven ability to manage multiple projects and priorities with grace and efficiency
Quick to learn new products and become a Personio expert
Outstanding interpersonal skills, able to simplify complex topics and build trust
Adaptable, resilient, and motivated to improve how we deliver value
Nice to have:
Additional language is a bonus
What we offer:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations