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Associate, Human Capital Services is responsible for processing payrolls, payroll tax reports, and assisting our clients with the use of multiple platforms and technical problems that may surface with our products and services.
Job Responsibility:
Set up and maintain payroll databases for assigned clients
Collect and enter employee hours, new hire data, and changes
Process payroll accurately and on time, including generating paychecks, payroll journals, and reports
Research and apply federal, state, and local payroll tax requirements
Update databases with current tax rates and ensure timely preparation of tax deposits, quarterly reports, and annual W-2s
Review garnishment orders, calculate required deductions, and update employee records
Advise clients on remittance procedures to courts or agencies
Assist clients with onboarding systems, including maintaining new hire data, managing I-9 and E-Verify processes, and resolving discrepancies
Stay informed on employment law changes affecting onboarding
Respond to client inquiries via phone, email, or chat
Guide users through system features, troubleshoot technical issues, and escalate product malfunctions when needed
Maintain internal records of client interactions, technical issues, and resolutions
Share client feedback and feature requests with internal teams to improve services
Review payrolls and reports prepared by peers for accuracy
Work closely with Relationship Managers, client payroll contacts, and internal staff to resolve complex payroll, tax, or onboarding issues
Adhere to company policies, procedures, and professional standards
Stay current with regulatory changes and ensure all work meets compliance requirements
Perform additional tasks assigned to support the payroll and onboarding functions
Flexibility to work extended hours during peak periods to meet deadlines
Meet turnaround requirements for payroll preparation and delivery and for government reports and payroll tax deposit due dates
Perform all work in a professional manner and in accordance with firm policies, procedures, and professional standards
Cooperate effectively with clients, client staff, co-workers, and internal support staff
Organize a work schedule to meet the requirements of the assignments
Requirements:
High School diploma
Strong customer service skills
Strong MS Office skills
Nice to have:
Payroll or accounting experience
Prior experience working in a CPA firm
What we offer:
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9+ holidays and discretionary time off structure
Parental Leave – coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options