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Associate HR Services

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Pfizer

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Location:
Costa Rica , Escazu

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for deliverying the HR Operations specifically related to Enterprise Interface Builder (EIB) loads, on business-as-usual and project related base.

Job Responsibility:

  • Execute transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment
  • Manage and prioritize inbound requests through ServiceNow
  • Review, validate, and interpret submitted data change requests
  • Complete and maintain Workday EIB (mass load) templates for various HR transactions
  • Develop, test, and load Enterprise Interface Builder (EIB) files for mass data updates and uploads
  • Identify data inconsistencies, errors, or missing information and collaborate with requestors and key stakeholders
  • Perform thorough quality checks on EIB files
  • Execute EIB loads into production securely and efficiently
  • Monitor load results to confirm successful processing
  • Document resolutions, processing steps, and updates within ServiceNow
  • Uphold data privacy, compliance, and internal controls while handling sensitive colleague information

Requirements:

  • Bachelor of Administration or Human Resources or related fields
  • At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
  • Fluency in English (spoken & written) with colleagues at all levels of the organization
  • Organizes own work to meet deadlines in a fast-paced environment
  • Strong attention to details and adapts well to shifting priorities
  • Strong customer focus mindset and cross-cultural agility
  • Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation
  • Displays a result driven attitude and continuous improvement mindset
  • Experience user of MS Office (Excel, Power query)

Nice to have:

  • Familiarity with Workday, ServiceNow or comparable Human Capital and Case Management systems
  • Ability to speak multiple (additional) languages is a plus

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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