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The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.
Job Responsibility:
Execute flawlessly a variety of global or HR operational tasks including but not limited to: Processing Colleague and Job Data Changes
Administering Leave of Absence requests
Supporting Benefits and Compensation administration
HR Reporting
HR Internal and external controls
Process separation transactions
For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset
Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool
Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
Run reports and analyze data enabling stakeholders to make informed decisions
Requirements:
Bachelor of Administration or Human Resources or related field
At least 1 year of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
Organizes own work to meet deadlines in a fast-paced environment
Strong attention to detail and adapts well to shifting priorities
Strong customer focus mindset and cross-cultural agility
Experience working with a case management tool
Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation
Displays a result driven attitude and continuous improvement mindset
Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization
Nice to have:
Experience working with Workday or Service Now or comparable Human Capital Management system
Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)
Ability to speak multiple (additional) languages
Experience user of MS Office (Excel, Power query) and solid experience in building and automating workflows using Power Automate