Associate HR service delivery representative

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Seek ways to improve query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes within established procedures
• Perform routine, administrative, transactional, operational, or customer support tasks
• Be responsible for less complex operational tasks that may include upkeep and record maintenance through data entry, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Regularly receive direction from supervisor and escalate questions and issues to more senior roles
• Interact with immediate team as well as internal customers on basic information related to the area of responsibility

6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education