This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Lead end-to-end delivery for UK delivery Unit, ensuring operational excellence, client satisfaction, and strong financial performance. Act as second-in-command to the Delivery Head, providing leadership continuity, driving strategic initiatives, and ensuring seamless delivery across service towers.
Job Responsibility
Own delivery across Safe Dig, Streetworks, Telecom, and related operations
Act as primary client interface and escalation lead in the absence of Delivery Head
Drive P&L performance, productivity, and cost optimization
Lead digital transformation initiatives (AI, RPA, analytics)
Manage large teams and build leadership capability
Support contract renewals, pricing, underwriting, and growth initiatives
Requirements
12+ years in BPS/operations delivery
Experience managing large, multi-tower accounts
Strong SLA/KPI and governance track record
Experience with senior client stakeholders (Director/VP level)
Ability to independently lead governance and business reviews