Associate General Manager-Governance, Risk & Assurance

Lead, motivate, coach, and inspire the Risk Management team to exceed expectations. Drive embedding and strengthening of the Risk Management Framework (RMF) and supporting policies. Utilize industry and regulatory expertise to enhance risk frameworks and operational efficiency. Maximize data insights (MI, analytics, benchmarks) to support decision-making and customer outcomes. Oversee risk monitoring, reporting, and customer journey-focused RCSA processes. Coordinate pilots, projects, and programs to manage change effectively. Develop and implement Risk Management strategy, policies, and standards. Own and manage account and risk governance framework within Chennai operations. Build strong stakeholder relationships, becoming a trusted partner to clients and Sopra Steria. Support control owners in RCSA execution and control testing, ensuring effective design and operation. Provide consolidated RCSA reports with governance oversight and client validation. Act as Quality Control Manager, governing QA framework across BPS operations. Lead risk-based quality reviews, ensuring compliance with SLAs, policies, and regulations. Drive continuous improvement, lean methodology adoption, and uplift in process performance. Promote a customer-centric, high-performance culture ensuring fair outcomes and regulatory compliance.