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As a Fulfillment Associate, you will help impact the lives of millions of people and shape society for the future. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, energetic, accountable, flexible, and committed to self-development.
Job Responsibility:
Fulfilling orders for internal and external customers
Researching and analyzing legal documents
Submitting legal documents to the Secretary of State, Division of Corporations
Retrieving legal documents from the Secretary of State, Division of Corporations
Researching entity status
Resolving or escalating issues
Following requests through to completion
Communicating progress to customers and internal teams
Navigating quickly between multiple processing systems and databases quickly and accurately
Able to work in a fast-paced, high-energy environment
Overtime and minimal (5%) travel may be required
Contributes to customer satisfaction and organizational success
Participates in process improvement programs, best practices, and occasional special projects
Requirements:
Preferred: Bachelor’s degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline)
OR, if no degree, 4 years of customer service experience
4 years customer service experience, including: Integrating information from multiple sources quickly and accurately
Utilizing keen attention to detail skill accurately
Utilizing communication skills, including both excellent verbal skills and written communication
Working independently while still being an integral part of a team
Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively
Excellent analytical, organizational, time management and problem-solving skills