Associate Fraud & Claims Operations Representative, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative to support customers with claims, conduct research on account activity, and provide exceptional customer service in a call center environment.

Job Responsibility:

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity
Perform routine customer support tasks in a call center environment
Receive direction from team lead and escalate questions and issues
Interact with colleagues on basic day-to-day issues
Network with supporting functional areas to create a seamless experience for customers

Requirements:

6+ months of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
University degree in Business or related discipline
experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

Nice to have:

experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

What we offer:

Equal opportunity employment
Accommodation for applicants with disabilities
Drug free workplace

Additional Information:

Job Posted:
September 23, 2025

Expiration:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Associate Fraud & Claims Operations Representative