Associate Fraud & Claims Operations Representative Job at Wells Fargo (Bengaluru)

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Fraud & Claims Operations Representative for one of the...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

Until further notice

Requirements

At least 6 months of Customer Service experience in BPO Industry.

Job Responsibility

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers

Fulltime

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Fraud & Claims Operations Representative for one of the...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

Until further notice

Requirements

At least 6 months of Customer Service experience in BPO Industry.

Job Responsibility

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers

Fulltime

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 09, 2026

Requirements

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
University degree in Business or related discipline
6months experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

Job Responsibility

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses
responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims
Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes

Fulltime

!

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 09, 2026

Requirements

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
University degree in Business or related discipline
6months experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

Job Responsibility

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Fulltime

!

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 09, 2026

Requirements

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
University degree in Business or related discipline
6months experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

Job Responsibility

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Fulltime

!

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 09, 2026

Requirements

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
University degree in Business or related discipline
6months experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

Job Responsibility

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Fulltime

!

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 09, 2026

Requirements

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
University degree in Business or related discipline
6months experience in chargebacks or cards operations
Knowledge in Debit and Credit cards
Strong analytical skills
Good communication skills

Job Responsibility

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Fulltime

!

New

Associate Fraud & Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 11, 2026

Requirements

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Fulltime

!

Associate Fraud & Claims Operations Representative

Wells Fargo

Location:
India , Bengaluru

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 09, 2026

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Associate Fraud & Claims Operations Representative

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Location:India , Bengaluru

Category:Banking

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

Expiration:March 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Associate Fraud & Claims Operations Representative

Location:
India , Bengaluru

Category:
Banking

Contract Type:
Not provided

Job Posted:
March 04, 2026

Expiration:
March 09, 2026