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Associate Fraud & Claims Operations Representative

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India , Bengaluru

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

Job Responsibility:

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
  • Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses
  • responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications
  • Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims
  • Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes

Requirements:

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • University degree in Business or related discipline
  • 6months experience in chargebacks or cards operations
  • Knowledge in Debit and Credit cards
  • Strong analytical skills
  • Good communication skills

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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