Associate Fraud & Claims Operations Representative, Wells Fargo

Associate Fraud & Claims Operations Representative

Wells Fargo

Location:
India, Hyderabad

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative to support and resolve customer claims while maintaining a balance between exceptional customer service and investigative research. The job requires interacting with customers in a call center environment, conducting research, and collaborating with team members to improve customer satisfaction.

Job Responsibility:

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Requirements:

6+ months of customer service experience
Equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bachelor’s degree in commerce background

Nice to have:

Excellent verbal, written, interpersonal communication skills
Preferred to have good knowledge into General ledger, accounting concepts, Banking domain knowledge
Intermediate Microsoft Office Skills

What we offer:

Equal opportunity employer
Compliance with applicable risk programs
Proactive monitoring and governance

Additional Information:

Job Posted:
August 19, 2025

Expiration:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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