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Associate Fraud & Claims Operations Representative

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines , Taguig City

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Fraud & Claims Operations Representative for one of the biggest lines of business in the company. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
  • Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
  • Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
  • Receive direction from supervisor and escalate questions or issues
  • Interact with immediate team and functional area on wider range of information, plus internal or external customers

Requirements:

At least 6 months of Customer Service experience in BPO Industry.

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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