Associate Fraud And Claims Operations Representative

Wells Fargo is seeking a Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims; Conduct research and provide updates on status of new and existing claims; Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim; Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment; Receive direction from team lead and escalate questions and issues to more experienced roles; Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.