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Associate Field Service Technician - IT

Trinidad and Tobago, Tobago Employment contract · Job Posted June 09, 2026
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Job Description

An Associate Field Engineer performs maintenance, repairs, and installations at customer sites while supporting senior technicians to ensure service quality and customer satisfaction. They assist in improving processes and managing resources, including tools and equipment. The role offers hands-on training in airport services and technical systems. Guided by experienced team members, they contribute to operational goals and continuous improvement.

Job Responsibility

  • Install, configure, and maintain equipment at customer sites per specifications
  • Diagnose technical issues and perform timely repairs to ensure performance
  • Deliver training to customers on equipment use and care
  • Provide on-site support, addressing technical questions and concerns
  • Keep accurate records of installations, service visits, and repairs
  • Support facility upkeep, ensuring compliance with safety and security standards
  • Follow data governance rules and monitor data quality and consistency
  • Maintain and monitor inventory of parts, tools, and equipment
  • Use systems to track stock movement and contribute to inventory reports
  • Stay updated on products and trends to improve service delivery

Requirements

  • Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification
  • Minimum of 1 year experience in onsite support activities and repairs of PCs, Printers, OR airport services equipment
  • Must have dealt directly with external customers delivering to contractual service levels
  • Basic troubleshooting skills for hardware issues
  • Good written documentation skills (incident records, reporting)
  • Ability to perform preventive maintenance on physical equipment
  • Strong communication skills in both written and verbal to collaborate with local, regional & global teams

Nice to have

  • Basic technical support or IT certifications (e.g., CompTIA IT Fundamentals (ITF+), CompTIA A+)
  • Entry-level safety and compliance certifications (e.g., OSHA 10-Hour Construction or General Industry Certification)
  • General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge)
  • ITIL Foundation Certificate
  • Experience of working in the Airport / Airline industry, preferred

What we offer

  • Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development with access to world-class platforms and programs (LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford)
  • Competitive Benefits that make sense with both your local market and employment status

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