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This is intended to be an entry level role for new grads/early career professionals. The expected start date is June/July 2026. As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.
Job Responsibility:
Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value
Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals
Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion
Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem
Build processes and capture knowledge to scale and automate support, success, and outreach initiatives
Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations
Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows
Requirements:
BS in Computer Science or a related technical field or equivalent experience
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
Ability to communicate complex technical concepts to both technical and non-technical audiences
Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
Proficiency in one or more popular programming languages (Python, JavaScript)
Nice to have:
Proficiency with SQL
Experience with Retool, Datadog, or similar monitoring tools
Experience working with cloud platforms (AWS, GCP, Azure)
What we offer:
Comprehensive health coverage including medical, dental, vision, and mental health resources