Associate Experience Coach

• Facilitates and supports HR transactional business processes for the manager and associate employment life cycle from a centralized human resources service center
• Provides customer service and assistance in all aspects of business processes executed in the human resources information system (HRIS) of record
• Applies training, knowledge bases and tools to resolve requests or issues
• Supports a variety of manager and associate employment lifecycle business processes including, but not limited to, recruiting and on-boarding, performance management, job and compensation changes, and separation of employment
• Initiates and processes transactions in the human resources information system (HRIS) for efficient workforce administration
• Receives, verifies and enters or updates associate data
• References, communicates and applies HR and workforce administration policies and procedures
• Answers questions related to policies and procedures within the scope of workforce administration (e.g., recruitment, pre-employment screens, on-boarding, payroll, leaves of absence)
• Uses available tools and resource materials to provide information and resolve issues and requests
• Learns and applies standard procedures and knowledge to develop solutions within established guidelines related to HR functions
• Provides customer service and problem resolution for routine and frequent Tier 1 requests for system navigation and access assistance
• Fields unique and specific Tier 2 requests from managers and HR requiring diagnosis and root-cause analysis and research to resolve
• Assesses Tier 1 and 2 issues and escalates to management or HR partners in a timely manner per established service level agreements (SLAs) and response times to ensure quick resolution
• Logs, documents and summarizes all interactions, issues, and requests into the designated system of record for management reporting of contact volume and assessment
• Identifies recurring issues from calls and requests and recommends options for resolution, including configuration modifications and training, to management
• Ensures that HR-related transactions are processed in compliance with external and internal policies and regulations
• Maintains accurate and current data files and records
• Prepares ad-hoc reports for managers and HR
• Maintains confidentiality of personally identifiable information and sensitive data
• Maintains general knowledge of all areas of human resources to provide cross-functional support within scope of responsibility
• Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed
• Participates in problem solving and special projects as needed.

• High school diploma/GED and 2-3 years of human resources experience required, or an equivalent combination of education and experience
• General knowledge of federal, state, and local regulations governing employment as well as corresponding human resources policies and procedures
• Technical skills and proficiency with current, new and emerging human resource information systems (e.g., Workday), particularly system navigation and self-service functionality
• Computer skills with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Attention to detail and accuracy with quantitative and qualitative data
• Written and verbal communication skills to interact with internal and external customers
• Ability to handle sensitive information and maintain confidentiality
• Organizational and time management skills, including process orientation and punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to speak, read and write fluently in English is required
• You MUST BE physically located in the United States while performing this job.

Bachelor’s degree and HR generalist experience preferred

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• other programs and perks