Associate Experience Architect Job at Aramark (Philadelphia)

Job Description

Join the most important group within the digital space as part of Tech@Aramark’s Experience Architecture Team. This associate level position will be responsible for administering the process of leading activities involved in the practice of experience design in support of Aramark’s growth initiatives. Areas of responsibility includes the process and project leadership of both pre-sales experience design and the documentation of experiential solutions for post sales deployment. This role must have experience managing large scale and complex projects across multiple business units, and be able to coordinate between internal stakeholders, clients, and vendors. Reporting to the Director, Experience Architecture, this role drives the solution design needs required of the businesses to deliver an amazing customer experience. This is done by administering significant process focus and structure to execute on the following:

Job Responsibility

Work with the Director, Experience Architecture and Line of Business Experience Designers to craft solutions and deliver validated experience design deliverables to our internal teams and external client teams
Fully document the experience design practice and process to identify experience standards with an eye toward providing experience-based tools and automation to our field operations and growth teams
Solicit and understand input from Experience Design team to bridge business goals, user needs and feasibility as you help architect the experience
Translate consumer and operator experience designs into executable solutions
Work closely with your team to help create positive business outcomes for our clients
Work with external teams and client teams to create design documentation that will follow the design through ideation, realization, and pass off to procurement and implementation teams
Work with product teams and vendors to identify experience gaps and test solutions from prototype to proof of concept in development and production environments
Communicate effectively across all team roles
Track and measure usage to inform product iteration and decisions for acceptance into standard product portfolio
Develop documentation for new experiences from vendor selection through minimal viable product
Lead project teams in the delivery of solution designs with specific timeline and budget
Provide administrative guidance to Experience teams by following up on action items, updating projects schedules, and project status reporting
Track project status, manage and escalate project issues and risks as appropriate
Brings technical and/or business systems knowledge from external sources and incorporates those ideas into IT project management processes and techniques
Support key aspects of the solution design process, from Initiation, to Design and Closure
Manages small, moderate to large sized projects, including those involving multiple technologies, significant operational or implementation complexity
Monitors design projects, requests, and issues until completely resolved and signed off by the business readiness and deployment teams
Assists the Director, Experience Architecture in the documentation of processes for continual improvement

Requirements

College degree or 2-5 years demonstrable experience in solution design/sales engineering
CCDA/CCNA
CompTIA Network+ or equivalent certification preferred
Sales engineering/solution selling experience a plus
Ability to listen to Aramark field operations teams and clients and translate their goals
objectives
and friction points into actionable technical outcomes
Functional understanding of LAN/WAN technology and high-level design is required
Experience with MS Office Tools - Excel, Word, PowerPoint and Outlook
Ability to translate and communicate raw data into actionable experience designs and clearly written documentation
Experience with design programs – Visio or equivalent
Ability to understand consumer experience flows in different settings and their corresponding operational requirements and communicate them effectively

Nice to have

CCDA/CCNA
CompTIA Network+ or equivalent certification preferred
Sales engineering/solution selling experience a plus

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Associate Experience Architect

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