This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy
Lead a hierarchy of training managers and supervisors
oversee workforce planning, succession planning, and the development of a high-performing leadership bench
Establish standards for trainer performance and professional development
ensure the team remains up-to-date on product knowledge and industry best practices
Requirements:
7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
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