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Associate Director Training

Concentrix

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Location:
Egypt

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
  • Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
  • Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
  • Act as the primary escalation point for key enterprise clients regarding training performance
  • lead high-stakes business reviews (QBRs) and strategy sessions
  • Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
  • Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
  • Direct the design framework for internal and external training programs
  • ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
  • Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy
  • Lead a hierarchy of training managers and supervisors
  • oversee workforce planning, succession planning, and the development of a high-performing leadership bench
  • Establish standards for trainer performance and professional development
  • ensure the team remains up-to-date on product knowledge and industry best practices

Requirements:

  • 7+ years of experience in Learning & Development or Operations
  • At least 3-4 years in a senior management role (managing other managers)
  • Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
  • Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
  • Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
  • Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
  • Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
  • Ability to move beyond daily firefighting to plan 6-12 months ahead
  • Strong communication skills with the ability to influence senior leadership and external stakeholders
  • Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Additional Information:

Job Posted:
December 26, 2025

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