Associate Director Technology Management, HSBC

HSBC

Location:
Mainland China, Guangzhou

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Associate Director Technology Management. Business: CTO Infrastructure

Job Responsibility:

Identify high friction customer journey using CTO products, complete their journey mapping, formulate strategic plans to improve the journey satisfaction
Partner with cross-functional teams, including communications, product, and technology groups, to drive consistency across different teams in execution of customer success strategies
Champion the adoption of advanced AI technologies and tools to improve the efficiency, scalability, and effectiveness of all customer success related processes
Establish metrics and key performance indicators (KPIs) to measure the impact of customer engagement, identifying opportunities for continuous improvement
Design and refine product engagement plans, ensuring the product’s strategies align with customer needs and foster continuous improvement
Oversee the creation, maintenance, and optimization of documentation, workflows, and playbooks on various platforms
Provide leadership and guidance to the sub-team, mentoring team members and promoting a collaborative and innovative culture

Requirements:

Proven experience in customer engagement, success management, product/ journey mapping or a related field, with a track record of designing and delivering impactful engagement programs
Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals
Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership
Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes
Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights
Expertise in managing documentation and processes using platforms such as Confluence, ServiceNow, and SharePoint, ensuring clarity and accessibility for teams

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 11, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Associate Director Technology Management

HSBC

Location:Mainland China, Guangzhou

Category:IT - Administration

Contract Type:Not provided