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Associate Director, Tax Operations – International Tax Relief at Source & Tax Reclaim Processing

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Brewin Dolphin

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will lead the operational delivery of Global Markets withholding tax reclaim and relief at source processes across all jurisdictions, custodians, and asset classes, ensuring accuracy, timeliness, and compliance while managing day-to-day team activities and quality standards.

Job Responsibility:

  • Oversee and execute the daily execution of WHT reclaim filing across all custodians and jurisdictions
  • Manage RAS documentation workflows
  • Maintain comprehensive audit trail documentation for all reclaim decisions and RAS approvals
  • Work with Front Office & Taxation to help ensure RBC adheres to trading guidelines
  • Identify and escalate compliance risks proactively
  • Apply a formal eligibility matrix framework consistently across new accounts and trades
  • Enforce uniform application of eligibility criteria
  • Participate actively in implementing the formal eligibility matrix framework into operational procedures
  • Provide clear guidance to your team on framework application
  • Implement robust quality assurance protocols for all reclaim submissions and RAS approvals
  • Monitor reclaim and RAS data for anomalies
  • Investigate root causes systematically
  • Escalate systemic quality issues to Senior Tax Operations leadership
  • Drive corrective actions
  • Coordinate custodian network operations and resolve issues
  • Collaborate with the Front Office on reclaim eligibility constraints and account setup requirements
  • Coordinate with BCS Settlements on account opening and WHT/RAS requirements
  • Support Asset Servicing on post-trade issues affecting reclaim or RAS status
  • Maintain regular communication with the Taxation Group and Tax Advisors
  • Attend quarterly business reviews
  • Establish clear escalation protocols for operational issues, custodian rejections, and eligibility uncertainty
  • Respond promptly to Front Office escalations
  • Produce consolidated weekly and monthly MI reports covering reclaim and RAS status, jurisdictional trends, and processing timelines
  • Maintain 10-year historical reclaim and RAS data
  • Track performance metrics monthly to senior leadership
  • Supervise an Associate-level staff member with regular performance feedback
  • Own accountability for team performance against agreed KPIs
  • Foster a culture of accuracy and continuous improvement
  • Support the implementation of trading guidelines for priority jurisdictions
  • Document process improvements and lessons learned

Requirements:

  • Deep knowledge of international tax withholding, tax treaties, reclaim processes, and relief at source mechanisms across multiple jurisdictions
  • Strong proficiency in tax systems and data management tools
  • Understanding of Global Markets operations, asset classes, and trading workflows
  • Bachelor's degree in accounting, finance, taxation, or related field/similar/equivalent
  • Robust background experience in tax operations or similar roles
  • Strong experience in a supervisory or leadership capacity
  • CPA, CTA, or equivalent professional designation is strongly preferred
  • Demonstrated ability to lead and develop team members
  • Strong project management and process improvement skills
  • Strong cross-functional collaboration skills
  • Clear communication skills—both written and verbal
  • Strong analytical skills to investigate data anomalies
  • Ability to manage complex, multi-jurisdictional processes with attention to detail
  • Comfort working across multiple custodian platforms

Nice to have:

  • Experience with tax technology platforms and reclaim management tools
  • Familiarity with data visualisation tools or BI platforms
  • Advanced knowledge of specific tax treaties or bilateral agreements
  • Familiarity with tax authority guidance and regulatory trends
  • Experience supporting external tax audits or regulatory examinations
  • Track record of building relationships with custodian leadership, tax authority representatives, or external tax advisors
  • Demonstrated ability to communicate complex tax strategy to senior stakeholders
  • Experience leading process improvement initiatives using methodologies such as Lean or Six Sigma
  • Track record of leading or supporting major system implementations, custodian migrations, or multi-phase operational initiatives
  • Demonstrated success developing junior team members
  • Experience creating training programs or knowledge documentation
What we offer:
  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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