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Stepful is seeking an Associate Director of Strategy & Operations to drive growth and manage a network of clinical partners for their innovative allied healthcare training programs. You will own the growth of our national network of hiring partners. Stepful is now serving tens of thousands of students across multiple programs. A key part of our programs is securing externships for students to get hands-on experience and act as a gateway to a successful career in healthcare. You will oversee a team that is growing our supply of partners, ranging from individual provider offices to the largest hospital systems, pharmacy chains, and outpatient clinics. You will optimize the processes by which we recruit, onboard, activate, retain, and expand new partnerships. You’ll be the voice of our hiring partners internally, advocating for improvements to our learning experiences and employer-facing products. In this role, you will work cross-functionally with learning, product, sales, customer success, and other operations teams. You will be responsible for building a key pillar of Stepful’s growth story.
Job Responsibility:
Oversee operations for a growing network of 6,000+ clinical partners nationwide, ensuring they deliver the right experiential learning experiences for our students
Develop and execute creative initiatives and experiments to fast-track the growth of our hiring supply
Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization
Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches
Collaborate regularly with our Learning, Product, Policy, Sales, Customer Success, and Operations teams to design and implement solutions to provide an exceptional student experience and deliver impactful results for our healthcare provider clients
Requirements:
10+ years of experience, including consulting and operational experience at a high-growth startup
Experience scaling the supply side of a marketplace
Managed teams of 5+ direct reports and familiar with managing contractors at scale
Effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end
Highly analytical and use structured thinking to break down complex problems
Strong commercial acumen – a knack for identifying opportunities to better serve clients and the ability to influence toward deepening a partnership
Thrive in a fast-paced, ambiguous environment
Passionate about helping students change their lives through access to education
Nice to have:
Worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)
Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies
Excited to help build a new function – partnering to evolve our ways of working, systems, and tools
What we offer:
Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Open vacation policy, including: Guidance of 15 days PTO annually