Associate Director, Solution Enablement (System Owner) - Business Enablement Job at Parexel

Job Description

The Associate Director, Solution Enablement position in the Business Engagement and Enablement department in Data and Technology is a highly varied and challenging role, suitable for an individual with an in-depth understanding of business operational processes and aptitude for technology implementation and support. In this role, they will act as a Solution Enablement Lead (SEL) for one or more key business solutions at Parexel. The SEL’s main accountability is to represent their assigned business solution(s) in the technology and process domain to ensure the business maximizes the benefits and ROI of their solution and improves our ability to serve the needs of patients, sites, sponsors, and internal staff. To achieve this, there will be a need to strongly collaborate with other internal and external stakeholders during the identification, configuration, implementation, and support / maintenance of their solution(s) within the business.

Job Responsibility

Single point of contact for solution throughout the organization
Optionally act as business owner for solution (in agreement with business sponsor)
Form strong working relationships with all solution stakeholders
Work to resolve any solution issues with stakeholders and other support functions and escalate where needed
Attend or provide input into pre-sales opportunities when solution expertise is required
Assist with audits (internal or external) when related to solution usage
Understand the business strategy and requirements by regularly engaging with business sponsors, owners, and SMEs
Manage a high-level backlog of solution changes, prioritized by value to business
Verify backlog by regular discussions with business stakeholders & periodically present back to the broader business stakeholder groups for full alignment
Provide input to IT BAs to accurately document business requirements in detail for implementation projects
Work closely with all stakeholders (IT, Business, Vendors, Quality) to help formulate the solution strategy and vision
Socialize the strategy / vision with stakeholders to help build companywide consensus
Partner with Vendors to help develop their products in line with our business strategy and vision
Maintain a long term (3-year) roadmap for the solution with major updates and releases to help communicate the plans amongst stakeholders
Work with IT and Vendors to continually deliver the highest priority items on the solution backlog
Collaborate strongly with business, IT and Vendors to build business cases and secure approvals for new projects
Working with IT, TQM and QA, input into the planning and execution of any Vendor audits required to bring a new vendor on-board and assist QA with the follow-up and resolution of any audit findings with the Vendor
Assist IT or the Vendor during the build or configuration the solution and attend regular review sessions to ensure the new functions or changes are meeting the needs of the business
Working with business, IT and TQM stakeholders, ensure any new technology solution is validated
Input into the change management and training strategy of the solution
Input into the support and maintenance plans of the solution to ensure the needs of the business are being adequately addressed for long term support and maintenance
Provide business input into the long-term support of the solution by attending regular support meetings with IT and/or Vendor for the review of support performance and issue resolution
Prioritizing support issues and any resulting bug fixes with IT and/or the Vendor
Communication and/or escalation of critical issues to business sponsor and other senior stakeholders
Responding to project level or partnership escalations, identifying root causes, and formulating plans to address

Requirements

Excellent interpersonal, verbal, and written communication skills
Highly collaborative approach to work and realizes the importance of the outcome to the team and business over the interests of an individual or department
Willingness to work in a matrix environment and to value the importance of teamwork
Able to think tactically and strategically for the formation of technology and longer-term plans
Able to translate complexity into clarity for a wide audience to understand
Service excellence mindset, always willing to try to positively improve the situation
Consulting mindset, able to ask the right questions before jumping to solutions and successfully identify the root causes
Client focused approach to work
Flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and priorities workload
Excellent attention to detail
Comfort level with technology, able to rapidly adapt to new capabilities and changing business and technology environment
General understanding and experience of business processes performed by a CRO in the business of initiating, executing, and reporting clinical trials
Thorough understanding and experience of at least one business process area (e.g., Clinical Operations, Feasibility, Site Start-up etc.)
Thorough business understanding of the technology used by the role to be supported (e.g., CTMS, EDC, eTMF etc.)
Significant experience in managing the use of technology in the business, including prioritizing features and functions, and understanding the impacts of these changes on the business
Thorough understanding of technology implementation, training, support, and maintenance
Significant experience of performing return on investment analyses, with follow-up after go-live to prove return
Significant consulting experience and able to demonstrate the consulting mindset
Significant experience of working with global teams across different time zones
MSc/BSc in a related discipline with experience, or very extensive relevant experience in the industry

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Associate Director, Solution Enablement (System Owner) - Business Enablement

Job Description

Job Responsibility

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