Associate Director, Service Management, HSBC

Associate Director, Service Management

HSBC

Location:
China, Guangzhou

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management. The role involves ensuring services deliver agreed levels of availability, managing IT assets, and supporting the organization's strategies and plans for services management.

Job Responsibility:

Availability Management
IT Asset Management
Service Configuration Management
Service Continuity Management
Service Financial Management
Information Security Management (CyberSec and vulnerability)
Measurement & Report
Business Analysis
Capacity & Performance Management
Change Enablement
Incident Management
Monitoring & Event Management
Problem Management
Release Management
Service Catalogue Management
Service Design
Service Level Management
Service Request Management
Service Validation & Testing
Vendor Management (Supplier Management)

Requirements:

Over 5 years of relevant experience as an IT Service Manager
Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment
Experience on ITIL and Agile methodologies
Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams
Comfortable with ambiguity, shifting priorities, and being outside of comfort zone
Excellent communication skills
Customer engagement and stakeholder management skills working in different time zones
Key Metrics reporting & Project Management Skills
Good Analytical and Problem-solving skills
Good Technical Documentation skills
Jira Service Desk and Confluence experience

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
July 02, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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