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Airwallex is revolutionizing global banking, and the EMEA Self-Serve team is key to driving growth and retention of our growing long tail of customers. As the regional owner of the Self-Serve book, you will own the long tail customers and lead a team to identify and deliver high-impact growth initiatives for both automated and human centric engagement.
Job Responsibility:
Drive in year revenue growth by optimising the go-to-market strategy for our Self-serve segment
Lead a team of Customer Success Managers to deliver personalized 1:1 and 1:few customer engagements
Build a scalable, insight driven Self Serve Growth function
Advocate for the ‘voice of the customer’
Collaborate with Global Growth, Marketing and Product teams to help shape the future of the AWX EMEA customer journey
Requirements:
8+ years of work experience, ideally in commercial leadership roles, a start-up environment and/or top-tier strategy consulting
Strong record in managing customer success and/or lifecycle marketing teams, coaching junior team members to rapidly develop their commercial skills and strategic acumen
Strong analytical skills, able to effectively deliver in hypothesis and experiment based growing functions
Excellent written and verbal communication and presentation skills
Fintech, financial services or technology experience in a high-growth environment is advantageous
What we offer:
competitive salary plus valuable equity
collaborative open office space with a fully stocked kitchen