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Spring Health Logo Spring Health · Finance

Associate Director, Revenue Cycle Operations

United States 140000.00 - 161000.00 USD / Year · Job Posted January 29, 2026
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Job Description

Reporting to the Director of Revenue Cycle Operations, the Associate Director, Revenue Cycle Operations will drive operational excellence across key revenue cycle functions, including claims management, accounts receivable, and payer relations. This full-time, remote role is part of the Health Plan Operations team and is instrumental in aligning cross-functional workflows, optimizing performance, and improving cash flow integrity.

Job Responsibility

  • Oversee day-to-day revenue cycle operations, ensuring timely and accurate claims submission, resolution, and collections
  • Collaborate cross-functionally to ensure scalable workflows for emerging services and billing complexities
  • Implement process improvements to reduce denials, shorten AR cycle times, and improve payment accuracy
  • Support strategic planning, budgeting, and forecasting for the revenue cycle function
  • Monitor KPIs and reporting dashboards to assess team performance and escalate risks and opportunities
  • Lead, mentor, and develop a team of billing managers and analysts

Requirements

  • 8+ years in healthcare revenue cycle operations, including payer billing and collections
  • 3+ years of direct team leadership experience, including managing managers or cross-functional teams
  • Deep understanding of claims processing, coding, payer contracting, and HIPAA compliance
  • Demonstrated success improving billing KPIs and operational efficiency
  • Proficiency with billing systems and Excel-based data analysis

Nice to have

  • Experience in behavioral health or digital health environments
  • Certified Revenue Cycle Representative(CRCR) or comparable certification
  • Bachelor’s degree in a related field

What we offer

  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Access to BrightHorizons
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching
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