Associate Director, Project Manager Job at BASIC/DEPT®

Job Description

The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients.

Job Responsibility

Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
Manage all day-to-day administrative activities of a given project from inception to closure.
Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
Maintain regular communication with both the customer and internal teams and constantly manage customer expectations.
Achieve customer satisfaction through successful delivery of defined project scope.
Compile customer requests and deployment issues, to provide a feedback channel into our core products.
Act as the central client point of contact throughout the life of the project
Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
Provide oversight for services engagements to ensure adherence to governance standards and support customer success
Coordinate escalations across multiple teams, including sales, services, and product organization
Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.

Requirements

Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
Experience in client facing project management in an agency or professional services environment
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization and effectively communicate and influence senior client executives, including CMOs and CXOs.
Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.
Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
Solid understanding of custom software development processes and engagement methodologies.
Ability to manage in an environment of ambiguity with diverse stakeholders.
Ability to build strong relationships and generate opportunities for repeat business.
Must be able to travel, up to 40-60%
BS/BA Degree or equivalent experience

Nice to have

Practical experience in managing agile development projects is a plus
One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
Prior experience with Microsoft Dynamics and Workfront

What we offer

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

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Associate Director, Project Manager

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