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In this role, you will elevate the overall operational health of a significant program portfolio, serving as a strategic partner to discipline leads. You are responsible for defining and implementing standards of Program Management excellence, mentoring mid-level managers, and driving scalable operational efficiency that directly contributes to the agency's quality of output and client experience.
Job Responsibility:
Elevate the overall operational health of a significant program portfolio
Serve as a strategic partner to discipline leads
Define and implement standards of Program Management excellence
Mentor mid-level managers
Drive scalable operational efficiency
Elevate the quality of program execution
Define and audit best practices for crafting and managing integrated program plans
Serve as the operational architect
Proactively lead strategic discussions to evaluate portfolio performance
Own the mitigation strategy for high-level risks across the portfolio
Leverage deep understanding of complex client organizational structures and agency team dynamics
Lead the continuous improvement mandate
Serve as a key champion for bold, innovative work
Systematically identify and solve operational challenges that span programs or disciplines
Lead the evaluation and integration of new tools, technologies, and methodologies
Mentor and inspire others
Expertly facilitate collaboration among senior cross-functional leaders
Actively promote and exemplify the agency's values
Own the development and mentorship of Program Managers and Senior Program Managers
Requirements:
7-10+ years of Program Management experience in a high-paced agency
Proven history of managing large-scale program portfolios and leading operational strategy
Demonstrated maturity, composure, and emotional resilience when navigating high-pressure situations, conflict, or scope challenges
Exceptional interpersonal skills and conflict resolution abilities
Expertise in financial tracking, utilization, and resource management across multiple teams
Demonstrated ability to manage and mentor a team of mid-level program/project managers
Exceptional presentation, negotiation, and strategic communication skills
Advanced experience with relevant industry certifications and tools
What we offer:
Benefit Eligible
Join a vibrant team that values creativity, innovation, and making a positive impact
Work with a diverse range of clients across industries
Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work
Collaborate with a team driven by insights, imagination, and tireless collaboration