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Beacon Hill Logo Beacon Hill · -

Associate Director, Omnichannel Operations

United States, Boston 80.00 - 90.00 USD / Hour · Job Posted May 27, 2026
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Job Description

We’re partnering with a leading life sciences organization to support a global team focused on improving customer experience through omnichannel engagement. This role sits within a cross-functional group responsible for bringing marketing and communication campaigns to life across multiple digital and field channels. This is a highly collaborative role that blends strategy with hands-on execution – ideal for someone who enjoys working across teams, managing moving pieces, and ensuring campaigns are delivered smoothly end-to-end.

Job Responsibility

  • Act as the main point of contact for omnichannel campaign execution for a specific business unit
  • Partner with internal teams (marketing, analytics, IT, etc.) to translate ideas into live campaigns
  • Help coordinate and launch campaigns across channels like email, web, and CRM platforms
  • Ensure everything is set up properly before launch (content, data, systems, approvals, etc.)
  • Monitor campaigns once live and troubleshoot any issues that come up
  • Work closely with platform owners and external partners to keep execution on track
  • Maintain documentation and help improve processes over time

Requirements

  • 7+ years of experience in omnichannel, digital marketing, or marketing operations
  • Experience in pharma, biotech, healthcare, or another regulated industry
  • Strong understanding of how multi-channel campaigns are executed (email, web, CRM, etc.)
  • Experience working cross-functionally with multiple stakeholders
  • Exposure to marketing technologies (CRM, marketing automation tools, etc.)
  • Ability to manage campaign execution, QA, and launches end-to-end
  • Strong communication and organizational skills in a fast-paced environment
  • Bachelor’s degree required

Nice to have

  • Familiarity with platforms like Salesforce Marketing Cloud, Veeva, or similar tools
  • Experience supporting Medical Affairs or rare disease-focused teams
  • Advanced degree
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