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Four Seasons Logo Four Seasons · Hospitality and Tourism

Associate Director of Special Events

United States of America, Kailua-Kona, Hawaii 91000.00 - 108000.00 USD / Year · Job Posted January 15, 2026
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Job Description

Four Seasons Resort Hualālai is seeking an Associate Director of Special Events to help lead one of Hawaiʻi’s most dynamic luxury event operations. This role is ideal for a passionate hospitality leader who thrives in a high-touch, relationship-driven environment and is energized by creating exceptional guest experiences through flawless event execution.

Job Responsibility

  • Support the leadership and day-to-day operations of the Special Events department while personally selling and servicing events
  • Foster a high-trust, collaborative culture that empowers and develops a team of event professionals
  • Drive operational efficiency, sales performance, and service excellence through coaching, training, and innovation
  • Lead weekly resume meetings, onboarding, and ongoing development initiatives for the team
  • Oversee catering call volume, response times, conversion metrics, and sales performance reporting
  • Partner cross-functionally with Culinary, Operations, Finance, and vendor partners to ensure seamless event execution
  • Support forecasting, budgeting, and business planning efforts, including weekly and monthly performance analysis
  • Act as a senior point of contact for complex or escalated guest situations, ensuring timely resolution
  • Maintain Four Seasons brand standards while ensuring accuracy across event documentation, resumes, and billing

Requirements

  • 3–5 years of experience in Wedding, Catering & Conference Services leadership within a full-service resort or hotel environment
  • Strong interpersonal and communication skills with a proven ability to build lasting client relationships
  • Demonstrated people leadership, coaching, and development experience
  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • High attention to detail and a strong sense of creativity
  • Financial and business acumen, including forecasting and sales analysis
  • Proficiency in sales and catering systems (Golden S&C preferred) and Microsoft Office tools
  • Flexibility to work evenings, weekends, and irregular hours based on event needs

What we offer

  • Special Events incentive plan
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs
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