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The Associate Director of Sales is a shared services leadership position responsible for managing the Sales Group for Four Seasons Maldives, Four Seasons Explorer Palau & Four Seasons Bali. As part of a shared services collection with shared ownership, the ability to embrace, collaborate and support the “Shared-Services Model” while aligning efficiencies within the cluster is essential. This position is a Department Head level and reports to the Regional Commercial Director with dotted line to Senior Director of Sales.
Job Responsibility:
Manages the Sales Group for Four Seasons Maldives, Four Seasons Explorer Palau & Four Seasons Bali
Develop and execute strategic Sales Action Plan for territory
Make telephone and personal sales calls on accounts in assigned market areas
Conduct effective presentation of properties with meeting planners and travel agents
Organize effective sales trip calendar as designated by Commercial Sales Plan
Qualify and follow-up on all leads and maintain good relationship with Four Seasons Worldwide Sales Offices
Evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted sales and profitability
Create group proposals and follow up for all groups
Develop data and recommend programs to meet client needs
Sell all resorts services
Coordinate with other Department Heads to ensure quality of guest/group satisfaction
Contact customers to promote goodwill and foster additional business
Follow-up on progress of booked business
Maintain an effective plan of correspondence
Use Golden Sales & Catering, Meeting Broker, Cvent, Sales Resource and Rev Finder
Report on a monthly basis against action plan/goal
Send sales expense reports on a timely basis each month
Keep supervisors promptly and fully informed of all problems or unusual matters of significance
Requirements:
3 years strong relevant experience in UK Travel Industry and Group markets
Reading, writing and oral proficiency in the English language
Possesses strong business acumen
Ability to develop and execute strategic Sales Action Plan for territory
Possess strong business development mindset with focus on new business
Sales travel 50% of time with ability to draft comprehensive reports and focused on ROI
Ability to work with sales operating systems and working knowledge of MS Word, Excel and Power Point
Golden Sales & Catering an advantage
Highly motivated individual with strong organizational skills
Strong team player with ability to work with decentralized colleagues in multiple time zones