Associate Director of Program Implementation

• Serve as the relationship owner for an assigned portfolio of confirmed campus package institutions
• Leverage subject matter expertise to manage the implementation cycle for assigned portfolio of partners, leading each partner through a planning process that results in a clear, concrete implementation plan for embedding CDI’s suite of offerings and resources within their campus community
• Provide consistent stewardship and support to each partner to ensure they are able to effectively implement CDI’s programs, identify and address challenges, and promote engagement, completion, and saturation
• Develop, in collaboration with other teams, and distribute resources that support partners in deepening their work with constructive dialogue
• Track per cycle and year-over-year implementation progress for partners using internal tools, such as HubSpot and Asana, ensuring data is accurate and accessible, and able to be monitored against OKRs and growth strategies
• Provide timely, professional, and tailored communications to partners, in the form of emails, newsletters, and other media
• Lead renewal strategy and contracting for individual portfolio of partners, contributing to an annual average of 85% retention for all partner accounts
• As needed, lead Professional Learning Communities and other Communities of Practice for partners
• At the direction of the Senior Director of Program Implementation, provide implementation support, including logistical and product support, for other partners within the Growth portfolio, such as workplaces, high schools, etc
• Gather and analyze feedback, learnings, and data from partners throughout the year to provide a holistic view of assigned portfolio and recommendations for future work
• Develop subject matter expertise on higher education, particularly in the pathways in which CDI works, and constructive dialogue, and stay abreast of trends and developments in the field
• Support retention, renewal, and expansion efforts including contributing to the build and execution of renewal and partner retention strategies
• Identify process inefficiencies and areas for optimization in partnership management, implementation procedures, and implementation resources, and contribute to the development of resources and optimizations
• Coordinate implementation needs across multiple team members and departments, fostering collaboration, alignment, and shared understanding of processes, projects, and objectives
• Collaborate closely with Growth team members (Partnerships, Live Programs) and Product, Education, Research, and Operations teams to ensure seamless alignment of goals and effective execution of CDI programming
• Represent the voice of the partner and partner themes with other teams at CDI

• 5–7 years in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech
• including at least 1 year working directly in or with higher education
• Exceptionally strong at building authentic, durable relationships with partners and stakeholders
• Able to navigate large, complex organizations while balancing multiple priorities
• Strong written and verbal communication skills
• able to explain complex ideas, say no with tact, and build rapport virtually
• Skilled at developing and delivering presentations for diverse audiences
• Proven ability to manage multiple tasks, priorities, and stakeholders simultaneously, with an eye to detail
• Able to extract meaningful insights from data to inform decisions
• Bachelor’s degree or equivalent practical experience

Experience with CRM tools (e.g., HubSpot) and project management software (e.g., Asana)

• A Mission-Driven Culture — we practice what we preach, so our work culture is characterized by intellectual humility, continuous improvement, and open-mindedness
• Remote-First — CDI was founded as a remote-first organization, and we work hard to maintain a strong team culture across vast distances
• Unlimited PTO — as well as 13 company holidays
• Remote Work Support — up to $500 reimbursed for home office equipment (like desks, chairs, or webcams) and up to $50/month reimbursed for home internet or cell phone expenses
• Other Benefits — employer-supported health, vision and dental plans, subsidized parental leave, 3% 401k match, short- and long-term disability insurance, life and AD&D insurance, $1,000 annual professional development budget