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Associate Director of Optimized Care Solutions – Enterprise Corporate Accounts

United States, Deerfield 173600.00 - 238700.00 USD / Year · Job Posted February 17, 2026
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Job Description

The Associate Director of Optimized Care Solutions is responsible for building, expanding, and maintaining executive‑level relationships across leading health systems and IDNs with a focus to increase revenue and customer lifetime value from existing customers by fostering deeper partnerships through standardization, increased connectivity, cross-selling, and encouraging more usage, features, or add-ons. You will work in close partnership with Baxter’s Health System Executives (HSEs) to drive strategic collaborations, align Baxter’s full portfolio with system priorities, and ensure Baxter is regarded as the trusted advisor and value partner of choice.

Job Responsibility

  • Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
  • Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
  • Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
  • Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
  • Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
  • Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
  • Support enterprise-level agreements, governance processes, business reviews, and executive briefings
  • Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
  • Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
  • Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset

Requirements

  • 12+ years of relevant experience
  • Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
  • Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
  • Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
  • Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
  • Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
  • Experience orchestrating cross-functional teams across complex organizations
  • Bachelor’s degree required
  • Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time

Nice to have

  • Advanced degree (MBA, MHA, MSN, or equivalent) preferred
  • Relevant clinical & informatics certifications (e.g., RN‑BC, NE‑BC, CPHIMS, Epic) are preferred
  • Experience with large integrated delivery networks (IDNs) or multi‑hospital systems preferred
  • Familiarity with digital health, informatics, population health, or care transformation initiatives preferred
  • History of stewarding multi-year enterprise relationships or renewals preferred
  • Prior roles acting as 'voice of customer' or shaping internal strategy/roadmap based on customer insight preferred
  • Ability to rapidly assimilate new product domains, technology trends, and customer environments preferred

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
  • Annual incentive bonus
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • 2 Days a Year to Volunteer
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Associate Director of Optimized Care Solutions – Enterprise Corporate Accounts

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