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The Associate Director of Optimized Care Solutions is responsible for building, expanding, and maintaining executive‑level relationships across leading health systems and IDNs with a focus to increase revenue and customer lifetime value from existing customers by fostering deeper partnerships through standardization, increased connectivity, cross-selling, and encouraging more usage, features, or add-ons. You will work in close partnership with Baxter’s Health System Executives (HSEs) to drive strategic collaborations, align Baxter’s full portfolio with system priorities, and ensure Baxter is regarded as the trusted advisor and value partner of choice.
Job Responsibility:
Establish, nurture, and grow relationships with senior executives and stakeholders (CMO, CNO, CNIO, CNE, CPSE, COO, etc.)
Serve as Baxter’s primary strategic clinical liaison to health system leadership, securing trust and credibility at the clinical stakeholder enterprise level
Identify and prioritize system‑level opportunities (cross-portfolio, transformation initiatives) and align Baxter solutions to those opportunities
Co‑develop multi‑year, cross‑divisional account plans in concert with HSEs and Baxter internal teams
Lead executive dialogues focused on portfolio positioning, long-term partnership, and sophisticated solution alignment (beyond product selling)
Collaborate with internal functional teams (sales, marketing, medical affairs, service, contracting) to design and execute cohesive commercial plans
Support enterprise-level agreements, governance processes, business reviews, and executive briefings
Act as internal voice of the customer—escalating key insights, influencing prioritization of internal resources, shaping product or service enhancements
Stay abreast of trends in healthcare delivery, hospital operations, workforce pressures, digital integration, and system-level strategies
Mentor and promote exemplary enterprise selling behaviors, consultative engagement, and relational growth mindset
Requirements:
12+ years of relevant experience
Hospital or health system operational experience (e.g., nursing, informatics, clinical operations, or related) combined with demonstrated commercial experience in provider-facing roles (sales, business development, strategy)
Track record of building and influencing relationships at the C-suite / senior leadership level within provider organizations
Understanding of hospital operations, clinical workflows, decision-making hierarchies, and health system dynamics
Ability to translate clinical, operational, and financial perspectives to shape strategic enterprise dialogues
Strong executive presence, consultative communication skills, structured problem-solving ability, and negotiation acumen
Experience orchestrating cross-functional teams across complex organizations
Bachelor’s degree required
Willingness/ability to travel for executive meetings and customer site visits at least 50% of the time
Nice to have:
Advanced degree (MBA, MHA, MSN, or equivalent) preferred