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About the Role: Title: Associate Director Member Engagement Enablement. Location: Greater Boston. Onsite Requirements: Hybrid. Duration: 6 months with potential for conversion. Industry: Healthcare.
Job Responsibility:
Act as the primary business partner to technology teams for member engagement platforms and data
Lead day-to-day business oversight of a member engagement data platform, including phased enhancements and roadmap alignment
Translate business needs and use cases into clear technical requirements and priorities
Ensure data flows correctly across engagement tools (CRM, email/SMS, analytics, orchestration platforms)
Partner with engagement program leaders, analytics, clinical, marketing, service, and tech teams to support member engagement initiatives
Oversee and support email and SMS engagement capabilities from a business perspective
Evaluate and help advance new tools and capabilities (e.g., AI, automation, personalization) that improve member engagement
Clearly communicate complex technical concepts to non-technical stakeholders and explain prioritization decisions
Build strong relationships across a matrixed organization and influence without direct authority
Support future growth of the function, with potential people leadership over times
Requirements:
10+ years of experience in health-related technology roles
Strong health plan experience, especially working with healthcare or member data
Deep understanding of healthcare data infrastructure (how data is structured, stored, defined, and flows between systems)
Ability to bridge business and technology – comfortable working closely with engineers, data teams, and business leaders
Experience with CRM, engagement, or omni-channel communication platforms (email/SMS)
Strong technical fluency paired with the ability to drive business outcomes
Proven success working cross-functionally in complex, regulated environments
Excellent communication skills, including explaining complex topics to varied audiences