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Associate Director of Member Engagement Experience

United States, Boston 60.00 - 75.00 USD / Hour · Job Posted March 22, 2026
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Job Description

About the Role: Title: Associate Director Member Engagement Enablement. Location: Greater Boston. Onsite Requirements: Hybrid. Duration: 6 months with potential for conversion. Industry: Healthcare.

Job Responsibility

  • Act as the primary business partner to technology teams for member engagement platforms and data
  • Lead day-to-day business oversight of a member engagement data platform, including phased enhancements and roadmap alignment
  • Translate business needs and use cases into clear technical requirements and priorities
  • Ensure data flows correctly across engagement tools (CRM, email/SMS, analytics, orchestration platforms)
  • Partner with engagement program leaders, analytics, clinical, marketing, service, and tech teams to support member engagement initiatives
  • Oversee and support email and SMS engagement capabilities from a business perspective
  • Evaluate and help advance new tools and capabilities (e.g., AI, automation, personalization) that improve member engagement
  • Clearly communicate complex technical concepts to non-technical stakeholders and explain prioritization decisions
  • Build strong relationships across a matrixed organization and influence without direct authority
  • Support future growth of the function, with potential people leadership over times

Requirements

  • 10+ years of experience in health-related technology roles
  • Strong health plan experience, especially working with healthcare or member data
  • Deep understanding of healthcare data infrastructure (how data is structured, stored, defined, and flows between systems)
  • Ability to bridge business and technology – comfortable working closely with engineers, data teams, and business leaders
  • Experience with CRM, engagement, or omni-channel communication platforms (email/SMS)
  • Strong technical fluency paired with the ability to drive business outcomes
  • Proven success working cross-functionally in complex, regulated environments
  • Excellent communication skills, including explaining complex topics to varied audiences

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