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The Associate Director of Meetings and Special Events is responsible for the operational management of the Meetings & Special Events department. Leads, implements and maintains a management philosophy in alignment with The Ritz-Carlton Hotel Company standards. Participates in developing and implementation of department strategies that deliver products and services to meet and exceed the needs of The Ritz-Carlton guests and employees. The position assists the Director of Meetings and Special Events in achieving the financial performance of the MSE department, profitability, and event planner and employee satisfaction. The ADMSE will plan, manage, and execute large, complex group programs and handle key accounts for the Hotel Company, including managing the hotels yearly Cayman Cookout event.
Job Responsibility:
Assisting in Managing Meetings and Special Events Operations and Budgets
Assisting in Leading Meetings and Special Events Teams
Managing Profitability
Ensuring Exceptional Customer Service
Conducting Human Resources Activities
Requirements:
Bachelor’s degree or equivalent in Hotel and Event Management, Hospitality, Food Management, Business Administration, or related major
3-4 years luxury experience in Event Management or Associate Director required
Experience in events or catering in a Five-Star/Five-Diamond hotel or resort and knowledge of Five- Star / Five-Diamond Standards
Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels
Strong knowledge of food and beverage operations
Advanced knowledge of budgeting, forecasting, cost controls, and profit and loss statements
Excellent leadership skills with the ability to train and motivate individuals, creating and maintaining a cohesive team
Must be able to manage a multi-generational and diverse team to instill inclusion and teamwork
Actively pursues learning and self-development to enhance personal, professional and business growth
shares learning
demonstrates depth of knowledge in technical or specialized area
Proactively identifies and develops talent within the organization
Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results
Strong relationship and communication skills with the owner, guests, management and employees
Excellent reading, written and verbal communication skills in English