Associate Director of IT Infrastructure Operations

• Propel effective delivery of IT Infrastructure services like Microsoft Entra, Intune, M365/Teams, Azure, Smartsheet, Zoom, IAM, and disaster recovery, through both your own technical ability and through working with others
• Foster a collaborative and customer-service-focused culture within the team and with our MSP-based Helpdesk and SOC teams
• Work closely with IT peers as well as business teams to understand their needs and develop solutions that support business goals
• Facilitate communication and collaboration between IT and other teams
• Ensure exceptional customer service and user experience by implementing best practices and continuous improvement processes
• Address and resolve Infrastructure issues promptly and effectively
• Design and implement solutions that enhance user experience and meet the evolving needs of the company
• Continuously monitor and improve IT systems to ensure optimal performance
• Provide strong project management leadership, prioritizing tasks and managing resources effectively to meet deadlines and objectives
• Steer IT infrastructure projects from inception to completion, ensuring they are delivered on time, within scope, and with high quality
• Utilize project management methodologies to manage resources and timelines
• Build knowledge of how our business and industry operate, to build and deliver Infrastructure solutions that maximally boost company effectiveness
• Partner with IT team members to execute the organization’s technology strategy, aligned with company goals, the biotech industry's best practices, and regulatory requirements
• Stay informed of industry trends and emerging technologies to ensure the company's IT infrastructure remains competitive and innovative
• Manage relationships with external vendors and service providers, ensuring they deliver high-quality services and support
• Negotiate contracts and agreements to achieve the best value for the company
• Ensure the delivery of superior results within the terms of various SOWs
• Manage requirements and expectations within project constraints

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Extensive knowledge of IT Infrastructure, such as Azure, Okta, M365, and IAM, with hands-on experience in implementing, architecting, and managing infrastructure operations and services
• A minimum of 7 years of IT Infrastructure experience, including working across teams and vendors
• Proven experience in working with MSP-based support teams, driving efficiency, business results, and high user satisfaction
• Experience in a high-growth biotech or pharmaceutical company environment
• Strong project management skills with a high sense of urgency, ability to collaborate and influence effectively cross-functionally
• Proven ability to effectively execute IT projects within designated program budgets, timelines, and compliance guidelines
• Excellent communication skills with an ability to present to a variety of stakeholders, and tailor the message accordingly
• Successfully exhibit Apogee’s C.O.R.E. values: Caring, Original, Resilient, and Egoless
• Ability and willingness to travel appropriately 10 – 15%

Relevant certifications are a plus

• Market competitive compensation and benefits package, including base salary, performance bonus, equity grant opportunities, health, welfare & retirement benefits
• We provide competitive time off, including three weeks PTO, two one-week company-wide shutdowns a year and dedicated paid sick leave
• Commitment to growing you professionally and providing access to resources to further your development
• Apogee offers regular all team, in-person meetings to build relationships and problem solve