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Lead Operational Excellence and Commercial Growth. This is a new, pivotal role required to lead a large, complex portfolio of essential campus services and support the University's Strategy 2035. Your mission will be to drive continuous improvement, maximise commercial income, and deliver an outstanding, compliant, and sustainable student and staff experience across all University sites.
Job Responsibility:
Provide senior leadership, assisting the Director of Estates and Facilities
Be responsible for the effective delivery and commercial development of all campus facilities services
Oversee critical functions including cleaning, security, catering, retail, conferencing, and accommodation
Ensure statutory compliance and drive operational excellence across the entire service portfolio
Strengthen leadership capacity, support cultural and service transformation, and meet rising customer-focused expectations
Embed sustainability and ensure the University operates safely and efficiently
Requirements:
Proven senior leadership experience in a large, complex facilities management environment
A strong track record of commercialising services and maximising income
Expert knowledge of statutory compliance and best-practice service delivery
A passion for enhancing the student and staff experience through high-quality service delivery
What we offer:
Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme
Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service
Free Will Writing Service – Complimentary will drafting for employees and their partners
IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts
Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service
Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton
Eyecare Support - Free eVoucher for eye tests and glasses contribution
Flu Vouchers – Free flu vaccinations for staff
Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance
Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services
Generous Annual Leave
Flexible & Agile Working – Flexible and Hybrid working arrangements
Free On-site Parking – available across campuses
Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice
Employee Discounts – Savings on groceries, fashion, and entertainment
Travel Discounts – Up to 10% off holidays through Sodexo Circles
Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks
Library Access – Staff have access to books and resources at our onsite libraries
Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level
Leadership and Management Development – Access to training opportunities to support you with advancing in your career