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Job Summary: Are you a systems thinker who excels at translating academic priorities into well-designed, scalable operations? Do you enjoy leading complex, cross-functional work that directly shapes the student and faculty experience? The Associate Director role offers the opportunity to serve as a strategic and operational leader for the MBA Elective Curriculum (EC), driving planning, processes, and continuous improvement. As part of the MBA Registrar's Office, you will collaborate across stakeholders to ensure a cohesive, data-informed, and high-quality academic experience from course planning through registration and beyond. As the experts in the MBA Program's academic experience, the Registrar's Office team provides a variety of services to students, faculty, staff, and alumni and values excellent service to our constituents.
Job Responsibility:
Develop a deep understanding of the EC student and faculty academic experience, and the Registrar’s Office processes and systems that support it and use this understanding to design and revise processes to best meet constituent needs
Collaborate with the EC Registrar team, EC Faculty Chair, and Faculty Unit Heads to understand course priorities and integrate them into a cohesive elective schedule
Initiate and lead planning, development, and implementation efforts for the EC academic program, including academic calendar, course schedules, and student course selection process
Use EC program data and reporting to support annual EC planning process, to monitor the health of the EC portfolio, and for ad hoc needs
Develop a deep understanding of the course selection process and systems to design and implement the course education, registration, and Add/Drop processes
Develop and maintain a deep understanding of course registration policies and their interdependencies across EC processes and systems
lead the ongoing refinement and implementation of policies to meet evolving program needs and support a cohesive student and faculty experience
Develop the strategy and plan for student communications to inform and educate students about the course education, registration, and Add Drop processes, resources, and tools
Develop the strategy and plan for faculty communications relevant to academic planning cycle, registration, and Add Drop processes
As the expert on the EC academic experience, serve as primary point of contact for EC students, MBA Program colleagues, and wider HBS community ensuring that all stakeholders receive timely and relevant information on all matters related to the EC
Manage two staff members
Maintain comprehensive project plans and task lists for team planning and reference for all EC activities and manage staffing resource allocation planning
Supports all-hands-on-deck events such as Term Start-up and Graduation
Participate in short- and long-term IT development projects to enhance faculty, staff, and student experience with the MBA Program
Participate in departmental goal-setting processes and implementation of priorities
Serve on MBA Program-wide task forces and committees
Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
Additional duties as assigned
Requirements:
Bachelor’s degree or equivalent work experience required
Minimum of 7 years’ relevant work experience
proven ability to work in a complex organization and make informed decisions in the context of strategic organizational goals and policies
detail oriented and enjoys solving puzzles
great organizational, analytical, and problem-solving skills
comfortable using and learning new technologies and is technologically resourceful, nimble, and curious
experience with Registrar technology tools as well as related implementation and change management processes
excellent communication and consensus-building skills, with the ability to distill and convey complex ideas clearly
proven capacity to manage multiple projects and workflows
What we offer:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement